Useful information

Information about holidays at the Hotel Heselbacher Hof

Shuttle service

We will happily pick you up from the S-Bahn in Heselbach. Please let us know at least one day in advance what time you wish to be picked up.

Arrival and departure

  • Your rooms and “Schneider’s Hofbad“ are available from 14:00 on your day of arrival
  • On your day of departure, we ask you to vacate your rooms by 10:30.
     If arranged with hotel reception, you are welcome to use Schneider’s Hofbad on your day of departure for an additional supplement of €15 per person.

Deposit & payment

  • Please pay deposits into the following account, with your booking number as the reference:
    IBAN:
    DE98 6425 1060 0000 2627 21
    BIC: SOLADES1FDS
  • You can easily settle your hotel and restaurant bill either in cash or by Girocard, Maestro or V-Pay.

Doctor & chemist

  • The local doctor’s surgery is at the Ärztehaus am Reichenbach, Klosterreichenbach, Murgtalstraße 175, 72270 Baiersbronn, Telephone +49 7442 2267
  • The nearest chemist is the Apotheke Klosterreichenbach, Murgtalstraße 175, 72270 Baiersbronn, Telephone: +49 7442 3301

Bathrobe

We provide a bathrobe in your room for the duration of your stay (slippers can be provided if requested).

Beauty & massage

Please arrange your desired appointment with wellness reception (telephone 400). Appointments for beauty treatments and massages can be cancelled free of charge up to 24 hours in advance. Cancellation any later than this may incur a 75% cancellation fee if we cannot rebook the appointment with someone else.

Closed for business

We are closed for business from 10.11.2019 until 12.12.2019. During this period, you can reach reception by telephone or email between 08:00 and 12:00

Bistro

Our bathrobe bistro “Panoramagarten” in the wellness area is open from 12:00 to 17:00.
Please understand that entry is only permitted in a bathrobe or indoor sports clothing (no street clothing or street shoes).

Bus & train

E-Bike and mountain bike hire

Our bikes (E-bikes and mountain bikes) are available for use free of charge. E-mountain bikes are also available for a supplement.

TV

All rooms have flatscreen TV with Sky.

The daily hotel newspaper has details of the television schedule.

Fitness

Our fitness room is on the same level as the wellness reception and is equipped with modern cardio equipment.

Hairdresser

Our hairdresser is available from Thursday to Saturday in the hotel. You can make appointments on these days directly with the hairdresser’s salon (telephone 113) or through wellness reception.

KONUS guest card

On completion of your registration card you will be given a KONUS guest card free of charge, giving you free use of the local transport system in the Black Forest region as well as discounts at various attractions.

Hotel newspaper

On your breakfast table in the morning you will find our own “Heselbacher Hof” newspaper, telling you all about what’s on during the day, and what’s going on in the world.

Pet-free zone

We want to make your stay with us in our wellness hotel as pleasant as possible and to fulfil all of your wishes. We have therefore decided that the Heselbacher Hof is a pet-free hotel.

This helps us cater to the needs of those with allergies to animal hair, and to achieve the highest standards of hygiene. In addition, it means a stress-free holiday for all those who, for example, are afraid of dogs.

Hotel bar

The hotel bar in the Rösbergstube invites you to round off your evening in a cosy, social atmosphere after dining.

Pillow hire

To enable you enjoy especially sweet dreams whilst on holiday at the Heselbacher Hof, you can choose your own special high quality pillow containing, for example, spelt and lavender. Good sleep is always the best form of recuperation.

There is a rental charge per pillow per day of €5. For more information, please contact reception (telephone 399).

Local tourist taxes

The local Baiersbronn tourist taxes are charged at €2.60 per person per day.

Shop

The Heselbacher Hof shop is open from 10:00 to 18:00. It sells a lovely variety of holiday souvenirs, decorative ideas, daily papers and magazines.

No smoking hotel

In the interest of all guests, smoking is not permitted in any room or anywhere in the hotel. If this is not observed, we reserve the right to charge additional costs for the increased cleaning involved. We ask for your understanding.

Smoking is permitted on the hotel terrace.

Parking

Parking is available right next to the hotel. Single garages can be rented for a charge of €8.

Restaurant

On arrival, our reception team will show you your table in the restaurant which is reserved for you for breakfast and evening meals for the duration of your stay.

On Mondays we have our “Landlord’s Sunday”. The restaurant is closed from after breakfast until 18:00.

More information about restaurant opening times

Telephone

The rate for using your room telephone is €0.40 per unit.

Cancellation

Cancellations can only be accepted in writing. DEHOGA cancellation conditions apply.
We recommend taking out our own holiday cancellation insurance “EasyCancel”.

Sports and event programme

Our weekly programme is full of variety and will be given to you on arrival. If you would like to take part in our sports programme, please be sure to bring appropriate kit.

Hiking

Explore the beautiful Black Forest. We can give you the best hiking tips and take you along the most beautiful hiking paths.

Wellness area & saunas

Our spacious wellness area with its indoor swimming pool, outdoor pool, naked natural bathing pool and hot jet pool invite you to come and rest and relax.

Wellness area opening times

There are various saunas available to you in our sauna area for relaxing and sweating it out.

Please understand that children under 16 are not allowed in the sauna area (for child protection reasons). This area is solely for adults.

Please consider guests who are seeking tranquility, and refrain from holding any loud conversations in the quiet areas. Please do not use mobile telephones or laptops here. Photographing and filming is not allowed in the swimming pool and sauna areas to respect the privacy of our guests.

If you would like to continue to use the wellness area on the day of your departure, this is possible if arranged with hotel reception. A supplement of €15 per person applies.

WiFi/Internet

There is an Internet terminal available for hotel guests to use free of charge and all guest rooms are equipped with free Wi-Fi. Simply login to the “Heselbacher Hof Gäste” network with one click on your mobile device.

Any other questions?

If you still have any questions about how to get to the Black Forest, the various holiday activities on offer, or general questions about your holiday in the Heselbacher Hof, then please contact us. We are here to help.